We are TapeGW LLC (ukr. ТОВ «Тейп Джі-Ві»), doing business as TapeGW, a company registered in Ukraine at Proselochna St., 10/2, ap. 609, Odesa, Odesa oblast' 65085.
We operate the website https://www.tapegw.com (the "Site") , as well as any other related products and services that refer or link to these privacy policy (the "Policy") (collectively, the "Services").
We are a cloud platform provider of various tools to host, deploy and develop enterprise-grade applications, manage software systems and infrastructure. The Services provide to customer an access to the servers and ability to control and administrate them in different ways
This document constitute a legally binding agreement made between two parties:
This Privacy Notice for describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use the Services, including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@tapegw.com.
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example government-issued identification documents or social security numbers. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
In Short: We only collect personal information that you provide to us and that is necessary to provide our Services.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Identification Information. When necessary, with your consent or as otherwise permitted by applicable law, we may collect government-issued identification information (such as a passport, national ID, or social security number) only where required for identity verification, fraud prevention, payment processing, or compliance with applicable laws.
Payment Data. We may collect data necessary to process your payments, such as payment tokens provided by our payment processors, and billing or address information necessary to verify transactions and prevent fraud. All payment data is handled and stored by PayPal, Paddle, and LiqPay. You may find their privacy notice link(s) here: PayPal Privacy Policy, Paddle Privacy Policy, and LiqPay/PrivatBank Privacy Policy.
Third-Party Login Data. We may provide you with the option to register with us using your existing third-party service or social media account details, such as your Google, GitHub, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR THIRD-PARTY SERVICE LOGINS?" below.
Optional Surveys and Demographic Information. From time to time, we may invite you to participate in surveys or provide demographic information such as age or gender. Participation is entirely voluntary, and you may choose not to provide this information without affecting your use of our Services. Any information collected through surveys will be used for analytics, research, or service improvement purposes, and will be treated in accordance with this Privacy Policy.
Support and Customer Service Information. When you contact us for support or submit a support ticket, we may collect the information you provide, including your name, email address, account details, and any other information you choose to include in your message. This information is used solely to respond to your inquiry, resolve issues, and improve our Services, and is treated in accordance with this Privacy Policy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
We may also automatically collect certain technical information, such as UTM parameters and approximate location derived from your IP address (GeoIP), for analytics, marketing measurement, and security purposes. Where required by law, we will obtain your consent for tracking technologies used for these purposes, such as cookies.
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in UK or EU, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
If you are located in USA, this section applies to you.
If you are a resident of the United States, you may have rights under certain state privacy laws, such as the California Consumer Privacy Act (CCPA) and similar laws in other states. These rights may include the ability to:
We may collect the following categories of personal information from U.S. residents:
We do not sell personal information. To exercise your rights, you can submit a request via support@tapegw.com email. We may need to verify your identity before fulfilling your request. For clarity, under CCPA, 'selling' refers to the disclosure of personal information for monetary or other valuable consideration.
We may process your personal information to protect the security of our Services, prevent fraud, and comply with applicable laws, even if you have not provided explicit consent, to the extent permitted under applicable law.
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., courts or government agencies).
WE ARE NOT RESPONSIBLE for any information that we do not collect, or for any information voluntarily shared outside our Services without your consent.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
In Short: If you choose to register or log in to our Services using a third-party service/social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party services account details. Currently supported or planning to be supported login providers are:
Where you choose to do this, we will receive certain profile information about you from your login provider. The profile information we receive may vary depending on the login provider concerned, but the information being processed by us is: your name, email address, company domain, profile picture and provider account ID.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party service/social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete, soft-delete (mark account or any account-related resource as a deleted but keep storing data) or/and anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal information. It is important to recognize that no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. There are inherent risks associated with the unauthorized access or interference with data that may occur at various points, including:
While we are committed to taking all reasonable steps to secure your information, the transmission of personal data to and from our services is at your own risk. We strongly encourage you to access our services only in a secure environment and to take precautions to safeguard your personal information, such as using strong passwords and enabling two-factor authentication where available.
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at support@tapegw.com.
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at support@tapegw.com.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
In the case of changes to contact details such as address, email address, phone number, or website URL, we may update the Policy without requiring further consent from you, although we will make reasonable efforts to notify you of such changes. For any other significant changes to these Privacy Policy, we will notify you of the revisions.
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
To review, update, or delete your personal information, or to exercise any of your privacy rights, please contact us via:
We will process your request in accordance with applicable data protection laws.
Language Versions: These Privacy Policy are provided in both English and Ukrainian. In the case of any conflict between the two versions, the English version will prevail for foreign customers, while the Ukrainian version will apply to local customers within Ukraine.
If you have questions or comments about this notice, you may email us at support@tapegw.com
TapeGW LLC
Proselochna St., 10/2, ap. 609
Odesa, Odesa oblast' 65085
Ukraine